(image found via wikipedia)So on Friday when I called my Mortgage Company I felt like maybe I was talking to the Soup Nazi, I had received some papers from them and there was no prepaid envelope to send them back. I called and asked if they could email me a shipping slip and then I could just go and pick up an envelope so they could get the TIME SENSITIVE docs back. No apparently that is a COURTESY that they extend to only a few select people. I asked somewhat jokingly "oh so I don't deserve that courtesy?" The answer I received you ask...."No I guess not!" dead serious. I feel like I asked for that answer but REALLY?? What happened to customer service, or just being like sorry it must have been an oversight. I ended up paying 30 BONES for it to be overnighted.... NO COURTESY FOR YOU!! :|
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